Returning a product is as easy as 1, 2, 3!

We want you to be happy with your purchase from Cranky’s Bike Shop. If you are not satisfied ,we will gladly do a refund on products and services within 30 days of purchase.

Please follow the below steps to request a return/exchange if you've had an item shipped

Return/Exchange FAQ's

Please check out our frequently asked questions for more information on processing returns. Should your question not be addressed, please contact us at orders@crankys.ca

1. What is your return policy?

We accept returns and exchanges on unused and undamaged products within 30 days of purchase*. Bikes and all other products must be in like new condition to be returned. If you purchased in-store, simply bring in the item and the original receipt to receive a refund or exchange. All refunds must be applied to the original form of payment. Exchange or a Cranky's Bike Shop gift card will be given on items returned with a gift receipt. Online Orders that were charged shipping will receive a refund for the order total minus shipping fees. 

*Special order bikes are subject to a 15% re-stocking fee. Financed bikes are a final sale.

2. I picked up my online order in-store. How do I return it?

Please visit us at either location to facilitate a return. Items purchased for in-store pick-up are subject to the same return policy guidelines. 

3. Will I be charged any fees to return product(s)?

There are no fees to return most products* that have been shipped if it is being returned within 30 days of purchase. Once you submit a return request, we will send you an RA number and a return shipping label via Canpar or Canada Post with no cost to you. Please try to use the smallest most appropriate sized box for the item(s) you are returning.

*excludes: Bicycles, Bicycle Wheels, Car Racks, Indoor Trainers and Thule Chariots

4. When do I get my money back?

After we receive the item(s) and complete an inspection Cranky's will issue a refund to the original form of payment. We will send you an e-mail confirming the amount was returned. Please note your return can take up to 10 business days to show up on your statement depending on your financial institution.