Return/Exchange FAQ's

Please check out our frequently asked questions for more information on processing returns. Should your question not be addressed, please contact us at orders@crankys.ca

1. What is your return policy?

We accept returns and exchanges on unused and undamaged products within 30 days of purchase*. Bikes and all other products must be in like new condition to be returned. If you purchased in-store, simply bring in the item and the original receipt to receive a refund or exchange. All refunds must be applied to the original form of payment. Exchange or a Cranky's Bike Shop gift card will be given on items returned with a gift receipt. 

*Special order bikes are subject to a 15% re-stocking fee. Financed bikes are a final sale.

2. I picked up my online order in-store. How do I return it?

Please visit us at either location to facilitate a return. Items purchased for in-store pick-up are subject to the same return policy guidelines. 

3. Will I be charged any fees to return product(s)?

For returns on web orders the customer is responsible for return shipping costs if there is no error with the product received. Online orders that were charged shipping will receive a refund for the order total minus shipping fees. 

4. When do I get my money back?

After we receive the item(s) and complete an inspection Cranky's will issue a refund to the original form of payment. We will send you an e-mail confirming the amount was returned. Please note your return can take up to 10 business days to show up on your statement depending on your financial institution.