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Sales & Return Policies


We want you to be happy with your purchase from Cranky's Bike Shop. If you are not satisfied, we will gladly do a refund on products or services within 30 days of the purchase date*. Simply bring in the item and the original receipt.  All refunds must be applied to the original form of payment. Exchange or a Cranky's Bike Shop gift card will be given on items returned with a gift receipt. 

*Special order bikes are subject to a 15% re-stocking fee. Financed bikes are a final sale.

  • Time: 30 days from initial purchase to exchange a product or receive a refund
  • Method of Refund: Refund will be applied to the original form of payment. Exchange or a Cranky's gift card given on items returned with gift receipt.
  • Product Condition: Bikes and all other products must be in like new condition to be returned. Special order bikes and financed bikes are final sale.
  • Refund Contact Info: Contact store of original purchase for returns. Find store address, email and phone numbers on our Store Locator page
  • Charges: Customer is responsible for any shipping charges. 


In-store pickup will be ready after 2:00 pm the following business day. We are happy to accommodate quicker pickup times if you would kindly call us at 780 458-9181 for St. Albert and 780-988-2088 for Edmonton to confirm the order prior to picking it up.


We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.


Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually in stock and ready for pick up. 


Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling us at 780 458-9181 or emailing us at Thank you!